Welcome to our comprehensive FAQ for discerning collectors like you. At Model Shop, we understand that your collectibles are treasures, and we’re here to ensure every aspect of your collecting experience meets the highest standards.
About Our Shop
We specialize in premium collectibles for serious enthusiasts, including:
- High-end anime figures (Dragon Ball, Berserk, Character Figures)
- Model kits (Gundam, By Serie, Finished Model)
- Collector-grade puzzles (Ensky, Hanayama)
- Limited edition items from top makers (Good Smile Company, Kotobukiya, Medicom)
- Scale models (HO scale, Aircrafts)
We combine the expertise of fellow collectors with world-class service:
- Every item undergoes Collector-Grade Inspection by our team of enthusiasts
- Premium packaging designed specifically for delicate collectibles
- Climate-controlled storage at our Atlanta warehouse
- Shipping options tailored for collectors’ needs
- Curated selection focusing on quality over quantity
Product Questions
All items sold through Model Shop are 100% authentic, sourced directly from manufacturers or authorized distributors. Each product includes:
- Official manufacturer packaging
- Licensed holograms/seals where applicable
- Certificate of authenticity for limited edition items
We occasionally source rare collectibles through our network of trusted partners. For specific discontinued items, please contact our collector’s concierge at [email protected] – we’ll do our best to locate it for you.
Yes! We offer pre-orders for upcoming releases from major manufacturers. Pre-order items will be shipped immediately upon arrival at our warehouse, with priority given to earliest orders.
Shipping & Delivery
We offer two collector-focused shipping methods:
- Express Shipping ($12.95): DHL/FedEx, 10-15 days with full tracking
- Free Standard Shipping: EMS for orders over $50, 15-25 days
Both options include our premium protective packaging and climate-controlled storage before dispatch.
Due to customs restrictions and unreliable delivery infrastructure in certain regions, we cannot guarantee our collector-grade service standards. We’re continually evaluating new markets to serve.
Every fragile item receives:
- Custom-fit foam padding
- Double-boxing for high-value items
- Anti-humidity packets in tropical climates
- Corner protectors for boxes
Returns & Exchanges
We offer a 15-day return window from delivery date for items in original, unopened condition. Collector’s items must be perfect, and we understand that.
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund, including return shipping costs.
Exchanges are handled on a case-by-case basis depending on inventory availability. Contact our team within 7 days of receipt to discuss options.
Payment & Accounts
We accept all major collector-friendly payment options:
- Visa
- MasterCard
- JCB
- PayPal
Absolutely. We use enterprise-grade encryption and never store full payment details on our servers. PayPal transactions are handled entirely through their secure platform.
For purchases over $300, we offer installment plans through PayPal Credit. Select this option at checkout to apply.
Contact & Support
Our fellow collectors are available at [email protected] and typically respond within 24 hours. For urgent matters regarding in-stock items, please include “URGENT” in your subject line.
Our headquarters at 818 Fowler Avenue, Atlanta, US 30303 includes a private showroom by appointment only. Serious collectors may schedule a viewing by emailing us in advance.
Yes! Our Collector’s Wishlist service helps source rare items. Email us with details about what you’re seeking, and we’ll provide sourcing options and timelines.
Happy collecting from the Model Shop team! Every item we ship is packed with the same care we’d want for our own collections.